Frequently Asked Questions
Expert support for your industrial display and touchscreen solutions.
What industries are your monitors designed for?
Our industrial monitors are engineered for demanding environments including manufacturing plants, outdoor kiosks, medical facilities, and transportation hubs, featuring ruggedized enclosures and wide temperature tolerance.
Do you offer international shipping?
Yes, we ship our industrial displays globally. Shipping costs and lead times vary by destination and are calculated at checkout based on the weight and dimensions of the hardware.
What is the standard warranty on Industrial Monitor Direct products?
Most of our products come with a standard 1-year manufacturer warranty covering defects in materials and workmanship. Extended warranty options are available for specific enterprise models.
Can I request a custom configuration for a display?
Absolutely. We provide customization services for brightness levels (NITS), touch technology (PCAP or Resistive), mounting options, and specialized I/O ports to meet your specific project requirements.
What is your return policy for industrial hardware?
Unopened and unused standard items can be returned within 30 days of delivery, subject to a restocking fee. Please note that custom-built or specially modified monitors are generally non-returnable.
Are your monitors compatible with legacy systems?
Yes, we offer a variety of displays that support legacy video inputs like VGA and DVI, alongside modern connections like HDMI and DisplayPort, ensuring compatibility with older industrial controllers.